Aleksandr
9/10
Serbia 🇷🇸
Pros: The location was amazing, the amenities were outstanding, the staff was very polite and helpful. The ability to buy skipasses and ski lessons and store ski gear is very convenient.
Cons: The ski rental inside the hotel doesn't provide snowboarding gear but there is one rental just across the road so it's no a big deal. Waiting time at restaurants and bars could be improved.
Dejana
10/10
Serbia 🇷🇸
Pros: Samo jednu zamerku imam..a to je sto su uveli u letnjem periodu naplacivanje lezaljke oko bazena..dozvoljeno je 2h sve nakon toga se naplacuje 20e po osobi dnevno sto je zaista preskupo i bezobrazno..soba sa nocenjem za dvoje u letnjem periodi ide od 85e do 130e sa doruckom.. sto je ok ali dodatno naplacivanje lezaljke je bas nepotreno i bezobrazno ..jer niko ne dolazi u tom periodu da se najede u hotelu nego da uziva u bazenu na zdravom vazduhu.. sve ostalo je super
Nojche
10/10
Serbia 🇷🇸
Pros: Everything was so clean, SPA is one of the best in country.
Jordana
10/10
Serbia 🇷🇸
We enjoyed every moment of our stay!! Uzivali smo u svakom trenutku
Pros: Everything was perfect - comfortable, clean, warm… Sve je u Grandu savrseno!!
Vojislav
10/10
Serbia 🇷🇸
Pros: Nice design, clean, excellent spa, great location. Good food, friendly staff..
Milica
8/10
Germany 🇩🇪
Pros: Food is amazing, both breakfast and dinner, huge choice everything tasty. The water in the outside pool is constantly warm, even when it is cold outside. The hotel is near the center, walking distance from all important spots. The stuff is amazingly kind, all the waiters and waitresses extremely warm.
Cons: The outside sunbeds have to be paid for extra, which is ridiculous having in mind we are the hotel guests and have already paid a lot for the stay itself. The pillows are terrible, which is a shame for the hotel of this range and prices. The beds are narrow and short, and if someone very tall would sleep there it would be insufficient. The prices of the coffee and other beverage in the hotel bars are overpriced
Gordana
10/10
Australia 🇦🇺
Brilliant location with so many activities. A world class ski report and town , planned events, f
Pros: The breakfast was the best we have had of all 5 and 4.5+ star resorts we’ve stayed at. It was an impressive broad selection of western foods with traditional and what felt like home style foods with fresh produce.
Cons: That our trip was so short.
József
9/10
Hungary 🇭🇺
Perfect, professionally managed hotel, very good value for money!
Pros: You enter the hotel and you are surprised: very sophisticated interior design, gives the impression of a higher category hotel. In fact, this is a perfect hotel, and for those who care, the bar has a huge selection of drinks, a very good terrace with a good view of the mountains, good parking, although it costs extra. I would like to emphasize that such a high-quality breakfast is only served in five-star hotels.
Cons: Not necessarily a problem, but in hotels of this category, tea and capsule coffee in the room usually do not incur extra costs. Survivable, just a little strange…
Nikolchevikj
10/10
North Macedonia 🇲🇰
Relaxing Weekend!
Pros: It was our second stay here. Excellent weekend in every way! Relaxing atmosphere, helpful staff, good food and amazing spa. We also got a free upgrade from the standard to superior room. Going again for sure!
Dejan
10/10
North Macedonia 🇲🇰
A top choice in Kopaonik, offering a great experience for families with children.
Pros: We had a fantastic stay. The hotel is easily one of the best in Kopaonik—a large, well-equipped complex in a great central location, right next to the ski slopes. We received the Easter special package, which turned out to be great value for money. The staff were very friendly and helpful, and the whole place was clean, comfortable, and well-maintained. Both breakfast and dinner were excellent, with a wide variety of tasty options. The meal service was also well organized, with food constantly being refilled and no long lines. The kids' playroom was a big hit, and the daily activities for children were a great way to keep them entertained—and give parents a bit of a break. The holiday brunch was a lovely touch, and the outdoor pool with warm water was especially enjoyable. Wi-Fi worked well throughout the hotel, which was another plus. The massage service was incredible. It was definitely one of the highlights of our stay. Definitely would recommend for families with children.
Cons: There are a few minor aspects that could be improved to enhance the overall guest experience. We arrived a day before the main influx of visitors, and it appeared that not all facilities were fully operational at that time. The spa and pool areas do not have a lot of activities/options for children; the water temperature in the indoor pool was a bit cold, and several of the sauna facilities were not functioning properly. Additionally, the outdoor pool with the pleasantly warm water would benefit from extended opening hours, rather than being limited to 17:00–21:00. The prices of beverages across the hotel's bars and restaurants are notably high.
