Lipackc
9/10
Serbia 🇷🇸
Great
Pros: Friendly staff, very nice accommodation with cheap price for the whole package (breakfast, dinner, spa etc). Location iz great.
Cons: Hotel food iz excellent, but theres no local specialty.
William
8/10
United Kingdom 🇬🇧
2- night stay for local walking.
Pros: Spacious clean room with good shower. Good facilities on site though we did not use them.
Cons: Expensive for what you got - we had half board option. Meals had lots of options but main courses only lukewarm. No tea or coffee with dinner unless paid extra for. Kettle only in room on request.
Arina
10/10
Serbia 🇷🇸
Wonderful!
Pros: The staff was very friendly and helpful. The room was clean and looked okay. Breakfast and dinner were fantastic. Drinks were also included. Both swimming pools were open. There were free bicycles which we definitely enjoyed riding. I would say that the hotel has even surpassed my expectations!
Cons: Unfortunately, the boxes with bath things were empty.
Olivera
9/10
Serbia 🇷🇸
Great location, silence, extraordinary scenery,comfort, nice spa, food and polite staff
Pros: The food is great, freshly made from local ingredients
Cons: Maybe breakfast could start earlier
Jonathan
8/10
United Kingdom 🇬🇧
Large hotel in mountains
Pros: Lots of food of various types at dinner and breakfast buffet. Large room with view. Excellent location high in the mountains. Coffee and cake available in the afternoon.
Cons: Large international style hotel on the expensive side for Serbia. Some switches in room did not seem to do anything
Marija
10/10
Serbia 🇷🇸
Pros: Great hotel, professional and super kind staff. Great location, tasty food, great skiing, nice spa, fantastic massage. The best trip ever.
Olivera
10/10
Serbia 🇷🇸
Great stay
Pros: As usual,comfortable,clean,good food and spa facilities. Good value for money
Cons: Sauna needs a bit of maintenance
Vesna
8/10
Netherlands 🇳🇱
Beautiful location, but missed potential
Pros: Location, although quite remote, is fantastic. Some of the personel (restaurant) are very warm and helpful. Also, being locals they are quite knowledgeable about interesting hiking routes and cultural and natural places worth visiting.
Cons: The hotel is rather new and has great potential. Nevertheless, the focus seems to be on the winter season. There is no formalised way to support summer guests about the hiking trails and the natural and cultural potential of the surroundings. Outside swimming pool is there only as decoration.
Mila
8/10
Serbia 🇷🇸
Pros: Food was good, variety of traditional dishes. The view was also amazing, very close to skiing centre, and to hiking paths.
Cons: It wasn't very clean. The outside pool had algae growing inside.
Gordon
9/10
Serbia 🇷🇸
Pros: Location is great, just next to gondola and ski slopes. If you are staying for at least 7 nights, kids aged 4-9 get free ski school, equipment and ski pass. Rooms are big and cozy.
Cons: No coffee or tea in the room and they serve bad filter coffee for breakfast, so if you want to have a good coffee in the morning you have to get dressed and have it in the lobby bar (which opens at 7.00) where it is a bit pricey. And if you get up early and like to have your coffee in the bed, that won't happen. Breakfast starts at 8.00 and ski school for kids at 9.00 so you don't have time to get ready for skiing. Also, dinner starts at 19.00 which is too late considering that you finish skiing at 16.00 (or 16.30). Looks like they are trying their best to force you to spend more money on food and drink in the lobby bar. Food is good in general, but for the price there should be a better choice of food, especially meat. Some food is prepared too early (or they use food from previous meal) so it was cold even at the start of breakfast and dinner, and it happened every day. Swimming pool and spa are small for the number of people that come with children afrer skiing. It's usually crowdy untill dinner. I talked to a couple of people who visited this hotel before, and everybody says the hotel got worse, and all the things I've mentioned were as they should be: for 30% less you got breakfast, lunch and dinner (now there's no lunch), breakfast was at 7.30 and dinner at 18.00, food choice was better, etc.. Overall impression, it's not worth the money. Hope they'll change something in the future because the impressions of all people I talked to are pretty much the same. On the other hand, there's no better choice if you want to stay on Stara Planina with children and looks like they know it.
